In these particular times, Eurostar is making its conditions more flexible: until 7 full days before the scheduled departure, any Eurostar ticket can be exchanged free of charge* and as many times as you like. Less than 7 days prior to the departure date, Eurostar tickets can still be exchanged with an exchange fee of €40 per Standard ticket or €50 per Standard Premier ticket (+ the possible fare difference between the original and the new ticket).
*where applicable, only the possible price difference between the original ticket and the new ticket should be paid.
Latest update: Monday 28 November, 10h25 am
Due to announced strike on the Belgian rail network, the train availability will be limited from Monday 28th November (10 pm) to Thursday 1st December 2022 included.
There are two consecutive strike actions:
For the time being, we expect a normal service for most international connections (including Thalys, Eurostar and the IC Brussels-Amsterdam trains), except for the following trains:
TGV INOUI to/from Bruxelles-Midi
IC Trains and regional trains to The Netherlands, Luxembourg, Northern France and Aachen
Tickets with travel dates 29/11 - 30/11 - 01/12 can be used flexibly from 28/11 to 2/12. In addition, all tickets can be refunded free of charge until 2/12. This applies to all trains to: Roosendaal, Maastricht, Aachen, Luxembourg, Aulnoye, Maubeuge, Lille as well as to the Intercity Netherlands trains from Brussels to Amsterdam.
However, please take this possible alternative service into account if you are travelling on our local cross-border trains to/from Lille, Luxembourg, Roosendaal, Maastricht or Aachen or if you need to connect in Belgium before or after your international journey.
Standard (2nd class)
Standard Premier (1st class)
Business Premier (business 1st class)
* The following special meal options are available: vegetarian, vegan, kosher, halal, diabetic, low fat, low salt, gluten free, child meal, dairy free. You can request these meal options at least 48 hours in advance on +44 20 78 43 56 53 or by email: email@example.com.
The Eurostar bar carriage is open to all passengers. Here, you’ll find a wide variety of hot and cold meals, snacks and beverages (to take away or enjoy on the spot).
On account of specific check-in procedures and stricter customs controls, Eurostar passengers must be present at the Eurostar check-in at least 45 to 60 minutes before departure (exception: 10 minutes fast check-in for Business Premier passengers).
IMPORTANT NOTICE: due to travel restrictions linked to Covid-19 and different entry conditions for each country, Eurostar check-in times are temporarily longer than usual. Eurostar asks their passengers to arrive at the station 90 to 120 minutes before departure (45 to 60 minutes for Business Premier passengers). Depending on your departure station, the access gates are closing 30 or 45 minutes before departure (10 or 20 minutes for Business Premier passengers).
Thalys passengers travelling from Paris Nord (Paris) need to be at the station 20 minutes before departure due to security measures.
Furthermore, non-systematic and non-permanent security checks have been introduced in the train stations of Brussels-Midi, Antwerp-Central and Liège-Guillemins for Thalys, TGV INOUI and ICE passengers as from July 2017. Taking into account that you may be subject to these security checks, we ask you to foresee a safe time margin and make your way to the platform sufficiently on time.
At other stations, allow yourself enough time to find your way around the station (this varies greatly from one station to another) and to catch your train with complete peace of mind. Generally, we recommend being on the platform around 5 minutes before departure of the train.
If you are a resident of a European Union or European Free Trade Association country, you only need your national identity card or passport to be able to travel in Europe. In addition to your train ticket, that is.
Since 1 October 2021, a passport is required for travelling to the United Kingdom, and a visa is required to work or study in the United Kingdom for a longer period.
We suggest that passengers under the age of 18 travelling without their parents also carry a document stating parental authorisation issued by their local authority.
For more details regarding travel documents, please visit diplomatie.belgium.be. If you are a resident of another country, you should obtain travel information from your embassy.
For most high-speed trains (notably Thalys, Eurostar, TGV INOUI, TGV Lyria and ICE), the cheapest fares are available in limited quantities. So to benefit from the best prices, we suggest you avoid peak times and book your journey as far ahead as possible.
In some circumstances, it can be more cost-effective to travel as a group, as some rail companies offer fares which are exclusively available to small groups of 3-5 passengers. Examples include the Thalys "Mini Group" fare or the "Pack Tribu" fare on TGV INOUI.
Finally, many railway operators regularly run temporary offers on fares, offering passengers good deals on rail travel. To ensure you don't miss out on these offers, we recommend you visit our website or Facebook page regularly, or sign up for our newsletter.
On board Eurostar, you can carry, as a maximum, 1 item of hand luggage (handbag, briefcase, computer bag, etc.) + 2 bags or cases (not exceeding 85 cm in length) per adult passenger.
Buggies are allowed on board free of charge in addition to the authorised volume of luggage, provided they are folded and stored in the luggage rack above your seat.
If you are travelling in Business Premier, you can carry up to 1 item or hand luggage + 3 bags or cases (max. 85 cm in length).
Children (under 12) can take 1 item of hand luggage + 1 bag or case (max. 85 cm in length). Children under 4 years old travel for free and are not included in the booking and do not need a ticket. They do not need a seat or luggage allocation and must sit on the lap of a parent or guardian.
Eurostar registered luggage service
If you wish to travel with more luggage or heavy or cumbersome items (+ 85 cm in length), you must contact the Eurostar luggage registration service available in London, Paris, Lille and Brussels. Registered luggage and cumbersome items are not allowed on board Eurostar departing from or going to Ashford, Ebbsfleet, Calais, Disneyland® Paris and on ski itineraries and the south of France.
Registered luggage travels in a reserved space on the next available train so as not to cause congestion in your carriage. It will be available for collection at your Eurostar station of destination within 24 hours of registration.
This service also means you can send your luggage on in advance and collect it on your arrival. You can register your luggage on the day of departure, but please allow enough time to register your luggage and then check in yourself 30 minutes before your train leaves.
Contact the Eurostar luggage registration service
Do you have another connection in Belgium before or after your international journey with Thalys, Eurostar, TGV INOUI or Nightjet? If so, you will need a specific ticket for this connection.
We advise you to buy our Connection ticket in addition to your international ticket, which will enable you to take any train on the national SNCB network on the specified date between the Belgian station of your choice and the Belgian departure or arrival station of your international high speed train (Brussels-Midi, Antwerp-Central or Liège-Guillemins). However, you will need to specify your departure or arrival station in Belgium when you buy your 'Connection' ticket.
The price of the Connection ticket will depend on your travel class and on the flexibility level of your international ticket.
Price of the Connection ticket per single leg (valid from 12/12/2021) :
The Connection ticket is free for children under 12 accompanied by an adult (max. 4 free children per adult). There is a reduced child fare for unaccompanied children under 12.
To buy your 'Connection' ticket online, simply select your actual station of departure or arrival (e.g. Bruges, Namur or Antwerp instead of Brussels-Midi) when you book your international journey.
Please note: the 'Connection' ticket must be booked together with your international tickets within the same booking file.
When reserving your seat online, your seat will generally be assigned automatically by your rail carrier's inventory system. However, the main trains we sell tickets for offer several options for choosing a seat. These options can vary from one rail company to another.
If you book your Thalys or TGV journey online, go to our site for some basic options for choosing your seat (window/aisle), Solo/Duo/Carré and so on), depending on the number of passengers and travel class.
If you booked a Eurostar journey, you can manage your booking and select your seat after your purchase by entering your Eurostar booking reference in the Eurostar app or www.eurostar.com website.
More options will be available if you book your journey by telephone or at our stations (for a wider range of trains, including ICE and overnight trains): thanks to more advanced features on their sales system, our sales staff are able (subject to availability) to select a specific seat, seat several groups of passengers together or book a specific seat for wheelchair users.
N.B.: Most rail companies do not offer any choice as to which way your seat will face. This criterion produces too many operational constraints (composition of train, configuration of stations, occupancy of maintenance workshops and sidings, etc.) to be guaranteed.