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Did you book your train tickets at SNCB International, either online, through our app or via our contact centre? With MyTrain, you can find all your booking details, such as departure times or seat numbers, very easily.

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Do you have questions, remarks or suggestions concerning your train journey, reservation or our products? Contact us!

Info & booking

Call our Contact Center

For information about international train travel or bookings by telephone.

At +32 70 79 79 79 (€ 0.30/min)
Payment by phone with Visa, Mastercard and American Express
Monday to Friday from 8 a.m. to 8 p.m., in the weekend and on public holidays from 9 a.m. to 5 p.m.

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Complaints & compensations

Contact our customer service

Please use the contact form addressed to our customer service department:

To request compensation for delay
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Fill in the contact form

Other contacts

Company details

Company name

SNCB International is a direction of SNCB (Société Nationale des Chemins de Fer Belges), a limited company under public law.

Registered office

Rue de France 56, 1060 Brussels (Belgium)

Registered company number

VAT / Brussels Companies Register: BE 0203.430.576

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