Conditions of carriage

Applicable regulation

• EU Regulation 2021/782 on rail passengers’ rights and obligations. Read the summary or download the full text (PDF)
• Uniform Rules regarding the agreement for international railway transport of passengers and luggage (CIV) (PDF)

In addition to the applicable regulations in force, your train journey is also subject to the general and specific terms and conditions of carriage of the railway company/companies operating on your route.

If your journey is made up of two or more connecting trains, it may be covered by one single ticket or by separate tickets, depending on the carrier(s) involved. What does this mean in terms of your contract of carriage?

General and Specific Terms and Conditions of Carriage

Belgian railways: Société Nationale des Chemins de fer Belges - Nationale Maatschappij der Belgische Spoorwegen

SNCB-NMBS - CIV carrier code 1088: 

• General and Specific Terms and Conditions of carriage for national transport
• General Terms and Conditions of carriage for international transport (GCC-CIV/PRR) (PDF, in French or Dutch)
• Specific conditions for IC Netherlands
• Specific conditions for TGV INOUI (Brussels-France)

Eurostar
THI / EIL - CIV carrier codes 0018 and 0019: Eurostar Conditions of Carriage

French railways: SNCF Passagers
SNCF - CIV carrier code 1187: Legal notices, terms of use and conditions of carriage

German railways: DB AG
DB - CIV carrier code 1080: Conditions of carriage for passengers (German)
NB: tickets issued for journeys in, via to or from Germany with carrier code 1080 are only valid on services operated by rail operators working together in the TBNE association.

Dutch Railways: NS Reizigers
NS - CIV carrier code 1184: Conditions of carriage for travellers (Dutch)

Luxembourgian railways: Société Nationale des Chemins de Fer luxembourgeois
CFL - CIV carrier code 0082: Conditions of Carriage

European Sleeper
ES - CIV carrier code 5188: General Terms and Conditions European Sleeper (PDF)

Swiss railways: SBB Passengers
SBB-CFF-FFS - CIV carrier code 1185: Passenger Rights (legal foundations) 

Austrian railways: ÖBB Personenverkehr AG
ÖBB - CIV carrier code 1181: Manual for travelling with ÖBB in Austria (German)
Guide for travelling with the ÖBB Nightjet night train in Germany 
Manual for passengers without a valid ticket or reduction card (PDF)

Italian railways: Ferrovie dello Stato Italiane S.p.a. (Trenitalia)
FS - CIV carrier code 0083: Trenitalia Terms and Conditions of Carriage (Italian)

Spanish railways: Renfe Viajeros s.a. 
RENFE - CIV carrier code 1171: General conditions for passengers (Spanish)

British railways: Association of Train Operating Companies Ltd. 
ATOC - CIV carrier code 1170: Train companies 

Danish railways: DSB Passenger
DSB - CIV carrier code 1186: Conditions of carriage (Danish)

Swedish railways: Statens Järnvägar AB
SJ - CIV carrier code 1174: SJ AB General Terms and Conditions

Finnish railways: VR-Yhtymä Oy
VR - CIV carrier code 0010: Conditions of carriage

Czech railways: České dráhy
CD - CIV carrier code 1154: "Rules we abide by"

Polish railways: PKP Intercity SA
PKP - CIV carrier code 1251: (Polish)

Hungarian railways: MÁV-Start
MAV - CIV carrier code 1155: general conditions of carriage (Hungarian)

Further documentation

Further conditions - specific to particular fares and travel products - can be consulted through the SNCB International international product info sheets (instructions to the attention of the sales staff), available in French or Dutch.