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SNCB-NMBS International Client ServiceClient Service

Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey?

Choose from the options below to submit your request directly to the relevant department.

Your complaint is about:

Do you want compensation for a delay on Eurostar? Or do you have a complaint about a journey operated by European Sleeper, Trenitalia or Renfe? Then contact the customer service of the relevant rail company directly.

For any other complaint about an international journey with any other rail operator, please fill in the contact form below this page.

 

A delay on Eurostar
Did you get a delay on Eurostar? Please submit your request for compensation to the Eurostar Customer Service.
Contact Eurostar
Any complaint on European Sleeper
A delay or other complaint about your trip with European Sleeper? Please submit your claim to European Sleeper.
Contact European Sleeper
Trenitalia
Any complaint about Trenitalia
A delay or any other complaint about a train operated by Trenitalia? Please submit your claim to Trenitalia.
Contact Trenitalia
Any complaint about Renfe
A delay or any complaint about a train operated by Renfe? Please submit your claim to the Renfe Customer Service.
Contact Renfe

Any other complaint or rail operator:

For any other complaint about an international trip operated by any operator other rail company than those mentioned above, please contact the SNCB International customer service using the contact form below.

Please describe your problem briefly and enter your full contact and journey details in the fields provided. If necessary, you can attach any additional document with useful information.

Please note: if your ticket was purchased from another company than SNCB, you must contact the distributor from which you purchased your ticket.

Contact form

Briefly describe your request

Contact details

Telephone
Mobile phone
IBAN
BIC

The journey

The journey date
Train number
VIA
DNR
PNR
Scheduled departure time
:
Scheduled arrival time
:
Actual arrival time
:

Write your question or comment here

Attachment(s)

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Ombudsman for rail passengersOmbudsman

Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.

The Ombudsman’s Office is an independent authority.

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Eurostar, TGV INOUI and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 4 months before the date of departure. On ICE trains, booking is possible as early as 180 days before departure, and on Eurostar, booking is possible from min. 157 and max. 277 days before departure, depending on the time of the year.).

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