SNCB International Client ServiceClient Service

Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help.

For travel information or reservations (and for exchanging or cancelling your international train tickets), please contact our Contact Centre.

Important: please address your request to the company you bought your tickets from.

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The journey

The journey date
Train number
Scheduled departure time
Scheduled arrival time
Actual arrival time

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Ombudsman for rail passengersOmbudsman

Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.

The Ombudsman’s Office is an independent authority.