Unfortunately, an error has occured (Errorcode: b.e.).
Please try again.
If this error persists, you can try again later on or book by phone with our Contact Centre on +32 70 79 79 79 (€0.30/min).
Opening hours:
Unfortunately, an error has occured (Errorcode: b.e.).
Please check your internet connection and try again.
If this error persists, you can also book by phone with our Contact Centre on +32 70 79 79 79 (€0.30/min).
Opening hours:
Did you book your train tickets at SNCB International, either online, through our app or via our contact centre? With MyTrain, you can find all your booking details, such as departure times or seat numbers, very easily.
Page loading
For travel information or reservations, please contact our Contact Centre.
Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help. Please submit your claim or comment through the contact form below.
Important: please address your request to the company you bought your tickets from.
Do you need to contact the SNCB International Client Service for any claim (compensation for delay, refund etc...) or question about international journeys by train? Please submit the contact form above.
Depending on the kind of request or on the train you travelled on, you might also want to contact one of the following services:
10.14 B-MS.1425
Avenue de la Porte de Hal 40
B-1060 Brussels (Belgium)
Fax +32 (0)2 528 25 29
You did a domestic travel in Belgium and had problems?
10-14 B-MS.143
Avenue de la Porte de Hal 40
1060 Brussels
Fax: +32 (0)2 528 21 39
Thalys International Customer Service
PO Box 14 - 1050 Brussels 5 - Belgium
Tel. +32 (0)70 66 77 88
Fax. +32 (0)2 504 05 00
81 Station Road (Kent House)
Ashford - TN23 1AP
United Kingdom
Tel. +32 (0)2 400 67 76 (from UK: 03432 186 186)
Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.
The Ombudsman’s Office is an independent authority.