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Did you book your train tickets at SNCB International, either online, through our app or via our contact centre? With MyTrain, you can find all your booking details, such as departure times or seat numbers, very easily.

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SNCB International Client ServiceClient Service

For travel information or reservations, please contact our Contact Centre.

Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help. Please submit your claim or comment through the contact form below.

Important: please address your request to the company you bought your tickets from.

Whom should you address your feedback or complaint to?Feedback or complaint?

Do you need to contact the SNCB International Client Service for any claim (compensation for delay, refund etc...) or question about international journeys by train? Please submit the contact form above.

Depending on the kind of request or on the train you travelled on, you might also want to contact one of the following services:

SNCB International

You booked via SNCB International and would like to claim compensation?

SNCB

You did a domestic travel in Belgium and had problems?

Thalys

You travelled with Thalys and had a delay?

Eurostar

You travelled with Eurostar and had a delay?

Ombudsman for rail passengersOmbudsman

Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.

The Ombudsman’s Office is an independent authority.

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SNCB International Client ServiceClient Service

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SNCB International Contact Centre

Whom should you address your feedback or complaint to?Feedback or complaint?

SNCB International Client Service

Customer service SNCB (national rail services in Belgium)

Thalys Customer Service

Eurostar Traveller Care

Ombudsman for rail passengersOmbudsman