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SNCB International Client ServiceClient Service

For travel information or reservations, please contact our Contact Centre.

Would you like to claim compensation for a delayed train? Or make a suggestion or complaint about an international rail journey? Our Customer Service will be pleased to help. Please submit your claim or comment through the contact form below.

Please address your request to the company you bought your tickets from.

Exception: have you encountered a delay on a train of the Eurostar Group? Or do you have a complaint about a journey operated by Trenitalia? Please contact the Eurostar or Trenitalia customer service directly.

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The journey

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Compensation request for Eurostar and Trenitalia

Do you want to apply for a compensation for a delay experienced on a train of the Eurostar group or on a train operated by Trenitalia? Or do you have a complaint about their on-board services? Please contact the customer service of the concerned rail company directly.

 

Eurostar Customer Service
Did you get a delay with a train of the Eurostar Group (Thalys or Eurostar)? Please submit your request for compensation to the Eurostar Customer Service.
Contact Eurostar
Trenitalia
Trenitalia Customer Service
Did you get a delay on a train operated by Trenitalia? Please submit your request for compensation to the Trenitalia Customer Service.
Contact Trenitalia

Ombudsman for rail passengersOmbudsman

Are you dissatisfied about how your comment or complaint was handled by the SNCB International Customer Service? Then you can contact the Ombudsman for rail passengers.

The Ombudsman’s Office is an independent authority.

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* Unless expressly stated otherwise, all fares quoted are per person/per leg (VAT included) based on an online reservation for a 2nd class return from Brussels. Please note, terms and conditions apply. Tip: As the number of seats at the lowest fares on Eurostar, TGV INOUI and ICE trains is limited, we recommend that you book your trip as early as possible. Most international trains allow reservations to be made from 4 months before the date of departure. On ICE trains, booking is possible as early as 180 days before departure, and on Eurostar, booking is possible from min. 157 and max. 277 days before departure, depending on the time of the year.).

Orders made on this website involve payment obligation. You do not have a right of withdrawal in accordance with Article VI.53 of the Code of Economic Law.